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Please pack all items well enough to withstand normal handling. It's always best to insure the item to the exact value of what it is worth to you (take and save a picture of what you are enclosing in case you need to file an insurance claim). Please include your correct return address and a contact number or email address where we can reach you with the estimate. When possible please describe what type of service you would like otherwise we will give you a complete estimate on the work that needs to be done as we see accordingly.

Work is accepted from anywhere in the world.

If the item/s is/are okay to do after the estimate is given we start the work the same day (in most cases) or as soon as possible.

If you decline to do the work we will send the item/s back to you. We will pay for the return shipping.

If you are a first time customer and you decide to accept the work to be done payment is expected before the item is returned. Repeat customers may pay when work is returned. In both cases the customer is expected to pay for the return shipping costs as well along with the cost of the work (shipping costs are quoted along with the estimates and based on current USPS, UPS or FEDEX shipping rates for regular insured mail plus a small handling fee).

The following shipping address is to be used for any work through the mail:

Paul's Watch & Clock Repair
2941 Fulton Ave Suite A
Sacramento, CA., 95821
U.S.A.

To begin a service/repair request, please get a tracking # from your shipping carrier at the time of shipment.

Then open a Service Request ticket and provide the tracking # along with instructions on what you would like serviced/repaired.  -> Click Here for the service request page.

For walk-in customers: Free estimates are given on the spot. In very rare cases we ask that customers drop off the watch and receive a call-back with an estimate within 24 hours. Our turnaround time is 10 days or less on major repairs. Refinishing dials and/or replating cases normally take around 14 days or more. Batteries are done on the spot in minutes.

For customers who mail watches in: Free estimates are given usually within 72 hours mainly via email, ocassionaly via telephone and rarely via letter. Our goal is to respond within 24 hours of receiving the watch. Our turnaround time is 2-4 weeks or more even for dial restorations and case replating.

Our goal is to be as fast as possible and not to keep any customers waiting. We are normally faster than most repair shops worldwide mainly because of our extensive knowledge and experience as well as our very large inventory of parts. On an ongoing basis we invest and stock parts for all watch models and normally if we do not have the part or know that the part will be near impossible to find we will tell you upfront that we will not be able to repair the watch.

Please always allow a reasonable amount of time for a timepiece to be repaired. We are a very high volume repair shop and like to do the best possible job on every timepiece and for every customer without cutting any corners. While repairs are constantly coming in sometimes we do get unexpected business. Also please keep in mind that with different watches and different repairs there are different tests and different time frames for which a certain test needs to be performed. Depending on the specific timepiece, just testing alone after completed repairs takes from just a few minutes (water pressure test) up to 7-10 days (testing performance of automatic watches, watches which were factory adjusted in different positions, and chronometer watches).

In general we work on a first come first serve basis and at certain times we are able to accomodate last minute requests for faster service.

To begin a service/repair request, please get a tracking # from your shipping carrier at the time of shipment.

Then open a Service Request ticket and provide the tracking # along with instructions on what you would like serviced/repaired.  -> Click Here for the service request page

The following are some of the prices and not a complete list. Use this as a reference and to get a basic idea of what we charge. Since there are many types and kinds of watches our actual estimate might be lower or higher than what is listed below.We do give discounts, for repeat customers or for customers with larger work orders or for seniors but it is solely at our discretion. Most jobs come with six months to one year warranty for all customers. Parts might be extra if not specified below. No tax is charged on labor. We have a very large quantity of parts in stock, probably one of the largest in our area. Wether we receive jobs from walk-ins or through the mail the watches are done on a first come first serve basis.

CRYSTALS:

Plastic crystal round or square for wrist or pocket watches (instaled): $25

Glass crystal round or square for wrist or pocket watches (instaled): $35

Plastic tension ring crystals for waterproof watches (instaled): $35

Plastic watch crystals for Rolex and other high grade watches with magnifying loupe (instaled): $55

Synthetic Sapphire crystals for Rolex (instaled): $125

Other brand signed crystals such as Omega (instaled): per estimate

SERVICE:

Service on mechanical wrist, pocket and pendant watches: includes taking the watch apart completely, cleaning every part individualy by hand/in ultrasonic cleaning machine or both, oiling & greasing it properly, testing it on a timing machine and testing it manually and adjusting and regulating it accordingly to achieve the best time accuracy possible, lightly polishing and cleaning the case, band and crystal and light cleaning of the dial and hands. Cases and bands are lightly polished and cleaned as not to remove any of the original plating. The hands and dial are cleaned as much as possible without removing any of the original finish. Plastic crystals are polished as much as possible and in most cases all scrathes are removed. Glass crystals are only cleaned (rust present on the movement, cases or hands and deeper scratches on cases or damage to cases cost more):

-Men's or ladies manual wind wristwatch:$45

-Men's or ladies selfwind/automatic wristwatches:$55

-High grade men's or ladies manual wind wristwatches (ex: Rolex, Patek, Piaget, LeCoultre, etc):$75-125

-High grade men's or ladies selfwind/automatic watches:$125-225

-Any average pocket watch:$55

-Any higher grade pocket watch (Railroad Grade in their timeperiod):$65

-Service on Grandmother, Grandfather or any other oversized clock:
-$75 if you bring it to our shop
-$125-$150 if we go to your location

-Service on Cuckoo clocks:$55-$75

-Service on most other clocks (Atmos-Ship Clocks, etc.):$55-$125-most simple clocks are $55

-Service on Bulova Accutron Tunning fork wristwatches (basic service is as described above with a few differences than mechanical watches and does include a new battery):$85-if the watch needs parts (such as coils, index wheel, etc.) it can reach up to $175

OTHER:

-Stem for wrist or pocket watches (installed):-$15-25

-Generic crown for wrist or pocket watches (installed):-$15-25
-Signed crown for high grade watches such as Rolex, Omega, etc:$40 and up-some signed crowns are cheaper (ex:Elgin,etc)

-Leather or metal bands any size, color or style, solid links or expansion:$15 and up. We also carry genuine exotic bands of aligator, crocodile, lizard (and more), plus longer sizes (for larger wrists), shorter sizes (for smaller wrists), waterproof leather bands, deployment claps bands and many others which cost more than $15

-Any watch or car key battery including instalation and setting of the time/date and other functions and oiling the watch if applicable (regular or lithium-tax only charge if paying via credit or debit card):-$5-we do this service on the spot in a matter of seconds or minutes for multiple watches. Most watches (Timex-Omega-Tag-Seiko-Citizen, etc) the price is the same. Very rarely on some of the Kinetic and Eco-Drive watches prices are more tha $5.

-Mainspring replaced on most watches:-$25-35
-Mainspring replaced on high grade watches:-$55-75

-Bow or sleeve for pocket watches: (installed)-$15

-Cleaning and polishing case crystal and band without doing any work on the movement:-$25
-Cleaning and polishing case crystal and band without doing any work on the movementfor (high grade watches):-$55-75-prices may be higher if case or band has deep gauges or scratches or an inscription needs to be removed.

-Repairing broken hinges, case covers, cases, lugs, etc: Per estimate only-We can do almost anything with most metals, gold, stainless, nickel, etc. We use only the very best and most experienced jewelers which we have done business with for over 20 years. Think of how you would feel having a broken lug replaced on your high grade watch for approximately $100. We can do it. Or we can also do conversions such as changimg a gold watch with a one piece integrated case and band (which dont fit on just any wristsize) into a watch with a case with lugs for which any band can be placed unto it while at the same time turning the old band into a band that can have pinbars inserted in case you ever want it back on the watch again.

-Refinishing watch dials to make like new again:
-$125 or less on average watches
-$125-175 on high grade watches, two-tones, chronograph, complications

-Replating a wristwatch or pocket watch case:$100

For replating a case or refinishing a dial I cannot say that you will not find cheaper because you will, but for the results and work we do you will not go wrong choosing us. We use outside services for dial refinishing and case replating but there is work involved. The key to a great replating job is proper preparation (which we do ourselves-buffing, polishing, stripping and cleaning). It is not as easy as one may think to remove movements out of a case and dials from movements. There is a before and after risk involved and there is an after testing that is involved. Like regulating a watch, a novice watch repairman or even a collector might think or say that the task is easy.

A real watchmaker knows the proper work involved if you want to do the work right (No wonder complete books were written on just regulating a watch-and people think its just moving the index back and forth from "f" to "s". But just consider the harm that can be done when not choosing the right watchmaker to do the complete job-scratching or breaking parts, case, hands, magnetizing movement, adding lint and tiny particles to the movement which will require servicing to get those out, loosing screws, and much more. In the past we have removed dials for customers and they send the dials out themselves for restoration and here is just one example of what happened:

A gentleman turned down a proper dial refinishing job for $60 (our total estimate), instead he choose to spend $25 for the dial refinishing by sending to the company of his choice, sent the dial back a second time for rework (first time was not done right), spent time and money with shipping and trips to the post office and then back to our shop so we can install the dial. When all done the dial was still in poor condition and he originally had a "Lord Elgin" that came back as an "Elgin Durapower". Plus we still charged a minimal fee for removing and replacing the dial and movement. Our dial refinishers and case replating company have been carefully sought out after years and years of trial and errors with others.

 

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