Click below to send money/make payment for repairs
WHAT IS INCLUDED IN A SERVICE:
Service on mechanical watches (wrist, pocket and pendant watches) includes taking the watch apart completely, cleaning every part individually by hand, in ultrasonic cleaning machine, or both, oiling & greasing it, testing it on a timing machine and testing it manually and adjusting and regulating it to achieve the best time accuracy possible, lightly polishing and cleaning the case, band (if metal) and crystal (if plastic) and light cleaning of the dial and hands. Cases and bands are lightly polished and cleaned as not to remove any of the original plating. The hands and dial are cleaned as much as possible without removing any of the original finish. Plastic crystals are polished as much as possible and in most cases all scratches are removed. Glass crystals are only cleaned (scratches cannot be removed from glass crystals…the products out there claiming they can in reality do not work).
*Parts not included. Additional charges apply if rust present on movement or if the case and band need deeper buffing or repair.
*Quartz, electronic or electric watches include new battery
*There are minor differences in service of a watch to a clock, mechanical to a battery operated but the general idea is the same.
Please pack all items well enough to withstand normal handling. It's always best to insure the item to the exact value of what it is worth to you (take and save a picture of what you are enclosing in case you need to file an insurance claim). Please include your correct return address and a contact number or email address where we can reach you with the estimate. When possible please describe what type of service you would like otherwise we will give you a complete estimate on the work that needs to be done as we see accordingly. Work is accepted from anywhere in the world.
If the item/s is/are okay to do after the estimate is given we start the as soon as possible.
If you decline to do the work we will send the item/s back to you. We will pay for the return shipping. If you are a first time customer and you decide to accept the work to be done payment is expected before the item is returned. Repeat customers may pay when work is returned. In both cases the customer is expected to pay for the return shipping costs as well along with the cost of the work (shipping costs are quoted along with the estimates and based on current USPS, UPS or FEDEX shipping rates for regular insured mail plus a small handling fee).
The following shipping address is to be used for any work through the mail:
Paul's Watch & Clock Repair
2601 Marconi Avenue
Sacramento, CA., 95821
To begin a service/repair request, please get a tracking # from your shipping carrier at the time of shipment. Then open a Service Request ticket and provide the tracking # along with instructions on what you would like serviced/repaired.
-> Click Here for the service request page.