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Click below to send money/make payment for repairs

WHAT IS INCLUDED IN A SERVICE:

Service on mechanical watches (wrist, pocket and pendant watches) includes taking the watch apart completely, cleaning every part individually by hand, in ultrasonic cleaning machine, or both, oiling & greasing it, testing it on a timing machine and testing it manually and adjusting and regulating it to achieve the best time accuracy possible, lightly polishing and cleaning the case, band (if metal) and crystal (if plastic) and light cleaning of the dial and hands. Cases and bands are lightly polished and cleaned as not to remove any of the original plating. The hands and dial are cleaned as much as possible without removing any of the original finish. Plastic crystals are polished as much as possible and in most cases all scratches are removed. Glass crystals are only cleaned (scratches cannot be removed from glass crystals…the products out there claiming they can in reality do not work).

*Parts not included. Additional charges apply if rust present on movement or if the case and band need deeper buffing or repair.

*Quartz, electronic or electric watches include new battery

*There are minor differences in service of a watch to a clock, mechanical to a battery operated but the general idea is the same.

Please pack all items well enough to withstand normal handling. It's always best to insure the item to the exact value of what it is worth to you (take and save a picture of what you are enclosing in case you need to file an insurance claim). Please include your correct return address and a contact number or email address where we can reach you with the estimate. When possible please describe what type of service you would like otherwise we will give you a complete estimate on the work that needs to be done as we see accordingly. Work is accepted from anywhere in the world.

If the item/s is/are okay to do after the estimate is given we start the as soon as possible.

If you decline to do the work we will send the item/s back to you. We will pay for the return shipping. If you are a first time customer and you decide to accept the work to be done payment is expected before the item is returned. Repeat customers may pay when work is returned. In both cases the customer is expected to pay for the return shipping costs as well along with the cost of the work (shipping costs are quoted along with the estimates and based on current USPS, UPS or FEDEX shipping rates for regular insured mail plus a small handling fee).

The following shipping address is to be used for any work through the mail:

Paul's Watch & Clock Repair
2949 Fulton Ave Suite A
Sacramento, CA., 95821
U.S.A.

To begin a service/repair request, please get a tracking # from your shipping carrier at the time of shipment. Then open a Service Request ticket and provide the tracking # along with instructions on what you would like serviced/repaired.

  -> Click Here for the service request page.

 

ESTIMATES & TURNAROUND TIME:

For walk-in customers: Free estimates are given on the spot. In very rare cases we ask that customers drop off the watch and receive a call-back with an estimate within 24 hours. Our turnaround time is 10 days or less on major repairs. Refinishing dials and/or replating cases normally take around 14 days or more. Batteries are done on the spot in minutes.

For customers who mail watches in: Free estimates are given usually within 72 hours mainly via email, occasionally via telephone and rarely via letter. Our goal is to respond within 24 hours of receiving the watch. Our turnaround time is 2-4 weeks or more even for dial restorations and case replating.

Our goal is to be as fast as possible and not to keep any customers waiting. On an ongoing basis we invest and stock parts for all watch models and normally if we do not have the part or know that the part will be impossible to find we will tell you upfront that we will not be able to repair the watch.

Please always allow a reasonable amount of time for a timepiece to be repaired. We are a very high volume repair shop and like to do the best possible job on every timepiece and for every customer without cutting any corners. While repairs are constantly coming in sometimes we do get unexpected business. Also please keep in mind that with different watches and different repairs there are different tests and different time frames for which a certain test needs to be performed. Depending on the specific timepiece, just testing alone after completed repairs takes from just a few minutes (water pressure test) up to 7-10 days (testing performance of automatic watches, watches which were factory adjusted in different positions, and chronometer watches).

In general we work on a first come first serve basis and at certain times we are able to accommodate last minute requests for faster service.

To begin a service/repair request, please get a tracking # from your shipping carrier at the time of shipment.

Then open a Service Request ticket and provide the tracking # along with instructions on what you would like serviced/repaired.  -> Click Here for the service request page

 

MENU OF PRICES:

The brochure contains some of the prices and not a complete list. Use this as a reference and to get a basic idea of what we charge. Since there are many types and kinds of watches our actual estimate might be lower or higher than what is listed below. We do give discounts, for repeat customers or for customers with larger work orders or for seniors but it is solely at our discretion. Most repairs come with six to 12 months warranty. Parts might be extra if not specified below. No tax is charged on labor. We have a very large quantity of parts in stock, probably one of the largest in our area. Weather we receive jobs from walk-ins or through the mail the watches are done on a first come first serve basis.

Download and print out our pricelist as a reference or check out the list below:

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